Banco BRB cuts manual review of account-opening applications 86.2% with Serasa Experian fraud tools

Banco BRB's average account-opening time was up to two hours, and a share of applications required manual analysis. The bank also needed to catch fraud attempts, including fake account openings, early in the digital journey without turning away legitimate users.

BRB modernized account opening with Serasa Experian's authentication technologies, combining several layers of protection (KYC, facial biometrics, liveness detection, document validation and device analysis) with data intelligence and real-time orchestration. The bank now identifies fraud attempts in the early stages of the digital journey and blocks suspicious access more quickly and precisely, without compromising the entry of legitimate users. Because risk triage happens in the first steps, BRB directs its resources to analyses with greater potential for conversion.

The technologies reduced the volume of applications requiring manual analysis by 86.2%, and average account-opening time fell from up to two hours to under 15 minutes, an 87.5% efficiency gain. The approval rate rose 10 percentage points to 85%, the refusal rate fell to 4%, and cases of unanalyzable documents fell 45%. By internal estimates, BRB avoided up to R$ 50 million in costs associated with opening fake accounts.

• Layer several checks, such as document validation, facial biometrics, liveness detection and device analysis, so fraud is caught early without blocking legitimate applicants.
• Run risk triage at the start of the journey so analysts spend their time on applications with the best chance of converting.
• Track approval and refusal rates alongside speed to confirm that stronger controls are not turning away good customers.