AI Conversational AI & Virtual Assistants in Retail Banking
13 Conversational AI & Virtual Assistants applications in Retail banking. Case studies, results, and vendor analysis.
13
Case Studies
1
Vendors
Case Studies
D
DNB Bank
DNB Bank automates 22% of total customer service traffic with Aino AI chatbot
RetailCustomer Service & Virtual AssistantsConversational AI & Virtual Assistants
B
Bank of America
Bank of America scales Erica AI assistant to 676 million customer interactions in 2024
RetailCustomer Service & Virtual AssistantsConversational AI & Virtual Assistants
N
NatWest
NatWest Group boosts mortgage customer loyalty 20% with AI-powered call center assistant 'Marge'
RetailCustomer Service & Virtual AssistantsConversational AI & Virtual Assistants
C
Capital One
Capital One Eno becomes banking industry's first natural language SMS chatbot for multichannel customer self-service
RetailCustomer Service & Virtual AssistantsConversational AI & Virtual Assistants
B
Bank of America
Bank of America's Erica AI assistant handles 700M+ annual interactions with 98% customer resolution rate
RetailCustomer Service & Virtual AssistantsConversational AI & Virtual Assistants
D
DNB
DNB automates over 50% of chat traffic and serves 1M+ customers with Boost.ai virtual agent Aino
RetailCustomer Service & Virtual AssistantsConversational AI & Virtual Assistants
Í
Íslandsbanki
Íslandsbanki automates nearly 50% of online chat traffic in 6 months with AI virtual agent
RetailCustomer Service & Virtual AssistantsConversational AI & Virtual Assistants
R
Royal Bank of Scotland (RBS)
Royal Bank of Scotland scales digital banking with AI automation, handling 40,000+ customers daily
RetailCustomer Service & Virtual AssistantsConversational AI & Virtual Assistants
D
DNB
DNB deploys Juno virtual agent to streamline agent access to routines across 7 business units
RetailCustomer Service & Virtual AssistantsConversational AI & Virtual Assistants
B
Bank of America
Bank of America's Erica virtual assistant resolves 98% of customer inquiries without human intervention
RetailCustomer Service & Virtual AssistantsConversational AI & Virtual Assistants
C
Commonwealth Bank of Australia
Commonwealth Bank of Australia reverses AI-driven job cuts after chatbot fails to reduce call volumes
RetailCustomer Service & Virtual AssistantsConversational AI & Virtual Assistants
L
Leading American Bank (unnamed)
Leading American bank achieves 30%+ chatbot containment rate improvement with NLP optimization
RetailCustomer Service & Virtual AssistantsConversational AI & Virtual Assistants
Nedbank
Nedbank reduces live chat volume 70% with Kasisto 'Enbi' AI virtual assistant
RetailCustomer Service & Virtual AssistantsConversational AI & Virtual Assistants
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