Submit

AI Large Language Models & Generative AI in Retail Banking

15 Large Language Models & Generative AI applications in Retail banking. Case studies, results, and vendor analysis.

15
Case Studies
0
Vendors

Case Studies

B
Banco Bradesco
Bradesco increases audit efficiency by 65% with Azure OpenAI-powered document analysis
RetailDocument Processing & AutomationLarge Language Models & Generative AI
H
Hong Leong Bank
Hong Leong Bank handles 67% of customer support queries with Gemini-powered AI chatbot and achieves 99% accuracy
RetailCustomer Service & Virtual AssistantsLarge Language Models & Generative AI
C
CIBC
CIBC generative AI pilot empowers frontline team members to deliver faster, more informed client service
RetailCustomer Service & Virtual AssistantsLarge Language Models & Generative AI
N
NatWest
NatWest saves 70,000 hours annually and cuts costs with enterprise-wide AI and GenAI deployment
RetailProcess Automation & OperationsLarge Language Models & Generative AI
T
TD Bank
TD deploys AI Prism foundational predictive model to understand client needs 20-30% better than traditional models
RetailPersonalized Financial InsightsLarge Language Models & Generative AI
W
Wells Fargo
Wells Fargo's multi-model AI architecture drives 11.5x growth to 245 million customer interactions
RetailCustomer Service & Virtual AssistantsLarge Language Models & Generative AI
D
Discovery Bank
Discovery Bank doubles client engagement by combining behavioral modeling with Azure OpenAI generative AI
RetailPersonalized Financial InsightsLarge Language Models & Generative AI
B
BNP Paribas
BNP Paribas builds AI Factory to industrialize 70+ use cases targeting 10-15% bottom-line improvement
RetailProcess Automation & OperationsLarge Language Models & Generative AI
U
Undisclosed Global Bank
Global bank cuts loan processing time from days to under one hour with Gen AI document extraction
RetailCredit Underwriting & LendingLarge Language Models & Generative AI
H
HSBC
HSBC achieves 5x faster vulnerability patching by deploying AI coding assistants to 31,000 engineers
RetailProcess Automation & OperationsLarge Language Models & Generative AI
H
HDFC Bank
HDFC Bank achieves 35–40% faster workflows with Wipro Intelligence AI PC deployment
RetailProcess Automation & OperationsLarge Language Models & Generative AI
B
Banco Bradesco
Banco Bradesco achieves 83% digital customer service resolution with Bridge multi-agent AI platform
RetailCustomer Service & Virtual AssistantsLarge Language Models & Generative AI
A
Anonymous Big Four UK Bank
Big Four UK Bank cuts AI total cost of ownership 38% and carbon intensity 66% through RAI Institute GenAI verification
RetailAnti-Money Laundering & ComplianceLarge Language Models & Generative AI
D
DBS Bank
DBS Bank reduces call handling time by 20% with AI-powered CSO Assistant
RetailCustomer Service & Virtual AssistantsLarge Language Models & Generative AI
P
Ping An Bank
Ping An Bank achieves 5x marketing production efficiency and serves 26 million customers via AI-powered banking platforms
RetailCustomer Service & Virtual AssistantsLarge Language Models & Generative AI

Related Pages

All AI in RetailAll Industries