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Case Studies
AI banking Case Studies: 150+ Real Implementations
Real-world AI implementations in banking with measurable results. Browse AI for Banking's database of case studies by industry, use case, and technology.
AI Roadmap
— Your KYC team is drowning. Your fraud losses are climbing. Both have AI fixes. We'll show you which, with cost. 12 pages, 72 hours.
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C
Commerzbank
Commerzbank cuts false positives and detects novel money laundering typologies with Hawk AI
Reduced (specific % not disclosed)
False Positives
Increased (specific % not disclosed)
Novel Fraud/AML Cases Detected
Anti-Money Laundering & Compliance
Commercial & Corporate
U
UK High Street Bank
UK High Street Bank catches 83% of bad debt missed by traditional credit scoring using ML
83%
Bad Debt Caught (missed by credit score)
77% more
Additional Customers Eligible for Loans
Credit Underwriting & Lending
Retail
B
Banco Bradesco
Banco Bradesco achieves 83% digital customer service resolution with Bridge multi-agent AI platform
83%
Customer Service Resolution Rate
80%
Employee Query Resolution Rate
Customer Service & Virtual Assistants
Retail
T
Tonik Bank
Tonik Bank achieves 4.3X productivity boost and $20M projected savings with Gen AI customer support chatbot
$20 million
Projected Cost Savings (3 years)
4.3X
Customer Care Productivity Increase
Customer Service & Virtual Assistants
Digital & Neo
A
Anonymous Big Four UK Bank
Big Four UK Bank cuts AI total cost of ownership 38% and carbon intensity 66% through RAI Institute GenAI verification
38%
Total Cost of Ownership Reduction
66%
Carbon Intensity Reduction
Anti-Money Laundering & Compliance
Retail
D
DBS Bank
DBS Bank reduces call handling time by 20% with AI-powered CSO Assistant
Up to 20%
Call Handling Time Reduction
95%+
Task Accuracy (recommendations & transcriptions)
Customer Service & Virtual Assistants
Retail
T
TD Bank
TD Bank cuts IT infrastructure costs 45% and customer complaints 60% with Dynatrace AIOps platform
60%
Customer Complaint Reduction
45%
IT Infrastructure Cost Reduction
Process Automation & Operations
Retail
S
Silver State Schools Credit Union
Silver State Schools Credit Union cuts wait times 59% and saves $41K/month with Glia AI voice assistant
$41,600
Monthly Savings
59%
Average Wait Time Reduction
Customer Service & Virtual Assistants
Credit Union
Citadel Credit Union
Citadel Credit Union saves $660K annually and handles 1M+ calls with Posh AI
$660K
Annual Savings
1M+
Calls Handled by AI
Customer Service & Virtual Assistants
Credit Union
by Posh AI
Nedbank
Nedbank reduces live chat volume 70% with Kasisto 'Enbi' AI virtual assistant
70%
Live Chat Volume Reduction
Digital banking (AI containment)
Channel
Customer Service & Virtual Assistants
Retail
by Kasisto
Truist
Truist delivers 1 billion+ personalized financial insights with Personetics AI
1B+
Personalized Insights Delivered
Millions of retail customers
Deployment Scale
Personalized Financial Insights
Retail
by Personetics
First Hawaiian Bank
First Hawaiian Bank increases loan approvals with Zest AI automated underwriting
Increased approval rates
Outcome
AI-automated underwriting
Process
Credit Underwriting & Lending
Retail
by Zest AI
CoreCard
CoreCard achieves 64% fraud reduction with Feedzai AI fraud detection
64%
Fraud Reduction
Real-time (milliseconds)
Decision Speed
Fraud Detection & Prevention
Payment & Transaction
by Feedzai
P
Ping An Bank
Ping An Bank achieves 5x marketing production efficiency and serves 26 million customers via AI-powered banking platforms
RMB 100 million+ ($14M) year-on-year
Marketing Cost Savings
5x acceleration
Image Production Efficiency
Customer Service & Virtual Assistants
Retail
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AI Roadmap — Your KYC team is drowning. Your fraud losses are climbing. Both have AI fixes. We'll show you which, with cost. 12 pages, 72 hours.